They brought the smaller pad, but you cannot hear it when it goes off. They said they gave me the service completely free of charge, but I thought I would get one that I could hear. I have called them multiple times, I have all of their names down. They told me if I buy a different battery it would make it louder, but it doesn't. Now it isn't even working, so I called them last night and they told me what to do over the phone. This has happened two or three times already and I am so unhappy with my service. You cannot hear the alarm when it goes off. One time it went off while I was sleeping and they called me to tell me and I had to get up to see it. There was absolutely no one in my house. I begged them to let me out of my contract, but they won't. If I really need them, I cannot get service right away. What good is it to have the service if I can't get them? I have called them 18-20 times speaking to different people. I am just not getting any satisfaction from this.