Called Grasser and set up appointment to get bid on replacing old bathroom exhaust fans. Tech came out, looked at job, made recommendations, and gave bid based on what we had discussed. I decided to purchase my own fans so I could hear how quiet the fan was at a local supply house showroom. Purchased fans and called to set up appointment for installation. Tech installed fans. Person answering the phone at Grasser was very nice. Easy to set up appointment to meet my busy schedule. Tech showed up on time both times; was very nice and professional. Did a great job!