Needed a plumber ASAP in order to fix a pipe that broke when we attempted to replace our tub/shower fixtures. I already had someone coming to tile my tub enclosure. Called Gold Seal (I had used them once in the past) in the AM to see if someone could come out that morning. Was told someone would be here between 10-noon, and sooner if possible. I thought I was told that the price was $150 for the first hour, and then $47.50 for each additional hour. Plumber called at noon and said he was running about an hour late. He arrived at about 12:50. He worked for 3.5 hours and said he would return the next day to trim the fixtures after the tile setter finished. He said he was unsure whether he would be able to fit the tub spout that came with the set I had purchased, but he had a spout that would just slip on. I asked if I should get another set, and he said no, that he could provide the spout. He arrived the following day (was supposed to arrive between 2-4 and arrived at 3:52) and finished the work at shortly after 5. Imagine my surprise when my bill came to $723.24! The charges were actually $150 for the first hour and $47.50 for each additional half hour, plus $59 for the tub spout. In addition, I had to call the office because he charged me for an extra hour. I had to wait for a week before I received a refund for the extra hour. The quality of the work, thus far, seems good. If I could do it over, I would have asked for a quote from the plumber once he arrived. This would have alerted me to the fact that I was paying by the half hour after the first hour. If I would have realized how much I was paying, my husband could have finished the job once the tub/shower valve was replaced and we would not have had him repair the leaky faucet. At $47.50 per hour, I wasn't that worried about how long the plumber was here. At $94 per hour, I would have been a lot more vigilant. I would have also asked for more information about the tub spout. The set I purchased (same brand as the spout he sold me) included a spout, and it cost $115. I wonder if I could have gotten a set without a spout for less money, or a spout that would have fit for less than $59. Lessons learned: confirm price once the plumber arrives and check your bill. I called the office to complain about the rate and was told that is their rate. I'm sure that when I was quoted the rate I repeated it because that's what I do. Apparently we each heard the other incorrectly. I also asked to get a copy of the charges for materials because it was a lump sum on my bill--that's how I found out the spout cost me $59. I also refigured the number of hours I was charged, and it turned out that I was charged for an extra hour (which was refunded to me).