They were very responsive to my concerns. They were especially attentive to detail and respectful of my personal priorities. If there was any shortcoming at all it would be that a couple of the replacement deck boards they used already appear to be cracking, but my experience with contractors is that, the only way to ensure quality of wood products used by any carpenter is to select the wood yourself, so I don't really blame them. The quality of work done by the first pair of carpenters they sent (for the chimney work) was exceptionally good. In all, I was impressed by the professionalism of virtually everyone associated with Smart Finishes, from start to finish. It made it easier to live with the fact that theirs wasn't the lowest bid I received. Their respect, responsiveness and maturity definitely made it worth the price. Owners Marty and Andre represent their company very, very well and appear to have very good judgment about who they hire.