We phoned the three appliance repair companies which were rated and quot;Aand quot;, two of which had answering machine during regular business hours (we left messages and they did not call us back). The exception was Jeffreys, who had a live person answer the telephone. She was friendly, courteous and knowledgeable (she even knew what the error code meant). We scheduled an appointment for the first available date between 3:00 and 5:00 p.m. On the designated day, the tech called in the morning and informed us that his previous appointment took less time than expected and asked if he could service us earlier than scheduled, which was fine with us. He arrived at the new time and immediately started working. When my husband began explaining the problem, he told us he had 27 years of experience, at which time we left him to his duties and began exchanging funny stories, during which time he feverishly continued his work. We thoroughly enjoyed the technician for his knowledge, experience, and sense of humor...and our German Shepherd even liked him. He finished the work and gave us a fair price for the services performed. I will recommend Jeffreys to anyone without question.