Straightforward, done well and in a timely manner. I called, set up an appointment, got a reminder call, and Richard arrived on time. We live in a 1907 house; there are often surprises, but not this time. The one potential slowdown would have been if the toilet we purchased beforehand wouldn't fit in our space, but it did. We needed a longer water supply line. Richard went out and picked one up. He tested the flush and made necessary adjustments. He also hauled off the old toilet for a fee, but I was willing to pay that so as not to have an old toilet sitting around. And he hauled away the packaging. All in all very satisfactory. I would say that in my experience with plumbers, the pricing is standard. I rated it as good, but given the excellence of service, most likely should have rated the pricing as excellent.