We visited three Freds locations to buy our 3 new appliances. The salespeople were fantastic in all stores. Friendly, knowledgeable, helpful. The prices seemed fair and when we agreed on a delivery date, the delivery details went very well, too. Punctual, competent deliverers. Our new double wall ovens and new refrigerator are working perfectly. Our new Kitchen-Aid dishwasher has leaked since it was installed. ...during every use. We called for repair and the repair people were friendly, and sent repairmen often. I liked each one who came out, but they replaced the door sealer once, made other adjustments each time. And every time it still leaked. They simply could not repair it. Some told me it was a lemon. During this dishwasher hassle of more than a year, Kitchen-Aid, Whirlpool Corporation has been contacted by me and Freds Repair at least 12 to 15 times to try to get a replacement dishwasher. Finally, I heard from Freds that "Whirlpool will never replace your dishwasher or any other appliance for anyone".They never do it. They will tell us to order individual dishwasher parts "willy-nilly" and replace the parts until your 6 month extended warranty runs out". I said that I do not want parts unrelated to the problem replaced. So, I am left with a brand-new leaking dishwasher. I think that since Freds knows this "F" Whirlpool policy and contracts with them, Freds should replace the brand-new dishwasher. Since Freds will not replace it either, they earn an F for their policy.