The appointment to install insulation in my attic was made for 8 am. At 8:45am no one had arrived yet so I called the office. At first the office was surprised no one had shown up yet but then they put me on hold a moment and found out the guys had been sent to unload a truck somewhere and would be arriving at my house shortly. By 9:45am they still hadn't arrived. Again I called the office and again they said someone would be there soon. At 10am, 2 hours late, the guys arrived. These 2 guys were very polite and had no idea the appointment had been for 8am. They had been sent by management on another errand before my appointment. They finished the job quickly and efficiently and apologized for the delay even though they had no control over the situation. Unfortunately, Specialty Insulation's management has never bothered to apologize for making me wait 2 hours and for that I probably would not use this business again.