They gave us a break on the price if we could start right away and gave us a timeline of approx. 1 1/2 weeks. Demolition was prompt and quick but there was a deep scratch on our wood stairs afterwards which they didn't mention (probably from a dropped fixture or tub). Communication was poor from the beginning. They asked for very few details before getting started and were incredibly poor about letting us know what was happening next and when to expect steps in the process to be done. This was most difficult because we don't have another full bath and our infant was getting cleaned in the kitchen sink. Employees were not working 8-hour days by any means, but had they been close to the projected timeline that would not have been an issue. It is now 6 weeks later and project is still not truly done but we're calling it quits. The tub & sink were installed without incident. Sink needed a side splash to look finished, but they didn't mention it and we had to add on the service afterwards when we discovered how poor it looked because connection to adjacent cabinet had a gap. Shower walls were installed after the 2-week mark and when they sealed the seams they used clear in some spots and white caulk in others which looked terrible & spotty. I called requesting that they put white over all but it took 2 attempts for them do so and have it all looking consistently white. They had a person come patch the dry wall around the shower surround and the ceiling above. After he spent an additional day patching it, I was skeptical when he said it was done and could be painted. However I tried painting and the cracks and patches were obvious after 1 coat... it was clear the wall & ceiling would never look right unless redone. They then sent the person who should have done the job originally, someone more experienced with drywall. He did a good job in less time and tried to match the ceiling texture to the rest of the ceiling. There is still a noticeable crack where the 2 meet and the new ceiling is not as thick as old ceiling, but it's much better than it was. The flooring went down all right but we would have liked a diamond pattern but the installer didn't even want to discuss that (too complicated, so much more expensive that we wouldn't want to consider it, etc.). Lastly the biggest issue has been the plumbing to the shower. Has needed repair due to leaking 4 times. The first leak was the pipe elbow from the showerhead, I believe. The other times are being blamed on a faulty the shower valve. The last time he removed it and got a replacement free of charge and installed it. That was appreciated but one has to wonder why it would take 3 times of having it leak onto our downstairs ceiling before they would arrive at that conclusion. After this last repair, the showerhead is loose on the wall - it is not anchored at all and the flange isn't attached to the drywall. This is the piece we just may have to do ourselves. To be fair, Pat did try to respond in a timely manner to our questions/calls. It's perhaps not the owner's fault when the subcontractor says they will come repair a plumbing leak and then doesn't call to set that up until 2 days later so that we were unable to use the shower in the meantime. Pat also doesn't appear to have charged us extra when things needed to be done multiple times to get it right.