Seiler Appliances really helped us and did a great job! We had bought a new home in Humboldt, and needed new kitchen appliances. Russ Seiler was very helpful in providing options and insight into the different model appliances so we could get exactly what we wanted. He seemed very knowledgeable about the different models and brands. Russ ordered the appliances for us (no pressure to buy what he had in stock) and held them until our closing date. We had to have a gas line installed for the gas stove/oven. Russ provided a template for the stove so the plumber could place the outlet in the correct place - we never would have thought of that! The day of the installation, everything went quickly and cleanly. He took away the old appliances, no problem. There were little things I really noticed - like how he balanced all the appliances. Cooking on the stove top - the eggs don't slide to one side of the pan - because the stove is evenly balanced. The manufacturer had neglected to send the charcoal filter for the vent system, so Russ informed us of the oversight, and promptly delivered it once it arrived. I feel confident going to him for service. One of the service technicians explained that they prioritize their service calls by need - so, if your refrigerator is malfunctioning and you have critical medications in there - they will prioritize your service call higher than someone without special needs. They also prioritize callers with very small children, recognizing that formula and special baby/toddler foods can go bad quickly, threatening a small child's health. I don't mind if we are put lower on the priority list if a baby or an invalid has higher needs than I do... I thought it was very considerate of them. If I'm considering any more appliance purchases, I'll be going back to Seiler Appliances. They were friendly, helpful and professional.