Great experience all around. Person I spoke with at the office was very pleasant and helpful and called back to schedule our appointment within an hour. Estimate was provided over the phone based on the description & photos I had provided, and I was able to approve the cost before I even scheduled the appt. Plumber was very prompt, called before coming over, and got the problem fixed in less time than the original estimate. Any plumber I have worked with previously would have charged at least 2x what Brown charged, and they wouldn't have been as courteous, professional, or easy to work with. I will be using Brown Plumbing exclusively going forward.