The heat pump to our second story stopped working a few weeks ago, then in the middle of March, the first floor unit didn't seem to be cooling properly. Four local companies came out to look at the problem and give us bids. The first two companies came out before the lower level issues developed. One company told us we would need to replace both heat pumps. Bob from Extreme Air and Electric said he could fix the lower level unit, but fixing the second unit was not cost effective. Bob was very knowledgeable and pleasant to deal with. We scheduled the unit replacement for the next Thursday, and Bob got the lower level working within an hour, with parts from his truck. Chris and Chris came out to do the install on Thursday. They arrived on time, were very professional and cheerfully answered all my husband's questions, as he followed them around to watch them work. They finished in the time Bob had estimated it would take, without encountering any issues. They cleaned the work area completely (even cleaning the closet door where the old unit was held). After installing the new air handler, they repaired the drywall in the area, and made all surfaces neat and tidy. The new air handler drain pipes are easy to access, as is the filter. This was a very pleasant experience. When we need to replace the lower level unit, we will call Extreme Air and Electric.