Wow! I'm extremely impressed. David and his team arrived promptly and had me quickly review the contents of the basement and garage with them so that they knew what should be removed and what would stay. I didn't need to remind them of anything after that - they took care of everything quickly and accurately, even though some of the junk was in the basement crawlspace, making it more difficult to remove the items. In fact, they were much faster than I expected, even though I kept adding new items to the list of what they should haul away, once I realized I had more junk in my garage than I thought and they were removing everything so efficiently. Despite the change in the amount of junk I asked them to take, which created a lot of extra work for them, all three of them couldn't have been nicer or more helpful. David did explain that the additional junk would cost a little extra, and discussed it with me before they exceeded the initial estimate so I could make an informed decision about what I wanted them to do. I was happy to agree to the slightly higher cost, as their fees were quite reasonable. I definitely feel I got my money's worth. And, when they were done, they swept out my garage as well, which I didn't ask them to do and wouldn't have expected. Overall, I couldn't have been happier with their service and I would recommend them to anyone.