they showed up to test the water on schedule, and my water hardness was at 14 on the scale, quite high. they were surprised, but i wasn't, given how much the water hardness was affecting our water, especially the dishwasher results, which were very poor. After the test, he gave me an estimate, and set up a time to install. we reviewed the basement location and agreed on the layout. they showed up on time and worked through the basement entry to limit any dirt, etc. they worked quickly, and kept me informed. they quickly did the work, and by noon time i was up and running. very neat and clean, and there was no clean up required by me. They also put 4 bags of salt in the conditioner, went over the programming and install with me, and left me an extra bag of salt for the tank. well done!