We called to request an estimate and Colin came two days later; we then received an email with the estimate a few days later. In a phone call, he answered some questions we had about who would be doing the work, and assured us that his crew consisted of professionals he'd worked with for years. Two men arrived exactly at the time promised, and the work was completed within two days (plus an additional visit to complete some sheetrock work). We were very pleased with the workers, who were polite, professional, and who left the areas cleaner than they found them! We would definitely use this company again. Phone calls are answered by a live, real person, and we even got a note after the work was completed thanking us for the work.