One of the first encounters with EFS was a mix up with carpeting (not EFS's fault...there was an incorrect stock # from the carpet distributor which caused an error in the carpet that was delivered...and installed.) The moment I arrived home and discovered the error, Eddie removed it, replaced it with the correct carpet within 48 hours, and even gave us the incorrect carpet for use in our garage storage area. Nicholas then followed up with an apology call from the office the next day. Now THAT's the way to do business! Katie. What can I say about Katie? Katie's design eye, not to mention her proficient ability to "put out fires" saved many a day when dealing with my contractor errors. One of Katie's most valuable skills is her ability to listen and give the customer what they want. You will never feel pressured or pushed towards a product with Katie or EFS. Instead, Katie listens carefully to the homeowner and then works to meet their goals and vision. She "reeled me back in" and brought me back down to earth numerous times when a design choice wasn't within the realm of the "comfy, beachy feel" of my original decorating vision. Katie is, hands-down, a class act and an asset to EFS. It was a pleasure to work with the professionals at Elite Flooring Systems and wouldn't think twice about using them for any future flooring needs. (My only wish is that they somehow figure a way to clone Eddie, now that man knows his stuff!) I have (and will continue to) refer them to family, friends and neighbors. Thanks for everything EFS!