Initially the contractor was prompt and very professional, taking measurements and providing a detailed proposal that required modifications do to a verbiage issue we had. The attention to detail provided in the proposal was what originally convinced us to choose this contractor over the 3 other quotes we had. We received the final contract on May 15th, 2015 of which we signed and returned with payment for drawings and initial deposit as stipulated in the contract. Originals where mailed on May 18th, 2015, and a scanned copy of all documents where emailed as discussed with North American Building (Devon). Issues started to develop from the beginning that were minor in nature but continued to deteriorate over the span of the project. 5/24/15 Coordination of start of work: 1. Contractor intended to file for permit 5/29/15 and expected to obtain by 6/1/15. As of 6/8/15 Contractor was not able to provide the time required to obtain the permit so as the homeowner we took it on ourselves to speed up the process, even though it was in the contract for North American Building (NAB) to take care of permitting with us to pay for the cost. We received permit 6/17/15 and informed NAB. 2. Dumpster was delivered to the house 6/1/15 even though a permit was not secured taking up driveway space when no work or demo could take place. 3. 6/2/15 Received photo copies of the deck drawings - had to request hard copies from NAB for the building inspector in triplicate. For approval. 4. 6/22/15 Deck start date "1 month plus from contract sign date or notice to proceed" Demolition in progress 5. 6/26/15 Sill rot issue identified - we requested pricing for repair. Received proposal 6/29/15 and signed and returned as a Notice to proceed with the work while demo is completed. 6. Start of deck framing installation 6/30/15 various issues identified; Missing joist hangers, water/ice shield to siding not installed, PVC plate not installed as indicated in the sill replacement quote with joist hanger installation against the house underway, Squaring corner cuts had to be redone, exterior beam support incorrectly supported. It should be noted that this was identified by us and not the contractor and submitted to NAB to correct. Same date 6/30/15 7. 7/4/15 Framing installation on going and not installed per contract submitted and approved drawings. It should be noted that code violations pertaining to joist spans exceeding 13 feet for 2x6 lengths for a span that at max. should not exceed 9 ft. were identified and needed to be corrected, that where not picked up by the town building inspector and could have caused damage or even injury if not identified by us. Total deck length per plan drawing was shortened by a foot plus in both length and width of the deck. Offsets indicated by the contractor were required because the pool was not level, but the deck that was demoed was level with the pool. After sill plate was identified not installed in line 6, it was identified that the sill plate was not correctly secured to the house creating a gap. Note this was additional work and paid for above and beyond the estimated work. Deck frame code issues with securing frame to footings were again identified by us the homeowners. Deck boards are now angled off the house and we were told this was because the pool and the house were not square however the deck that was taken down was square with both the house and the pool and no boards were at an angle. 8. NAB indicated all issues had been resolved and some had been verified by us, but after completion of work, deck boards have been found to be loose and bouncy, decking boards are cracking and splitting. Deck work was completed by NAB 7/17/15. Note completion from start took twice as long from start date, and 4 times as long from the start of the process. 9. We contacted NAB about issues with decking boards cracking and splitting on 8/2/15 only 2 weeks after completed installation. We were informed in follow-up correspondence from NAB that this checking and not splitting however the boards are split all the way through which does not indicate "checking". 10. 9/22/15 decking cracks and splits have increased and NAB has yet to resolve the issue and instead stating they are talking with their distributor and their distributor's distributor. We have not received any resolution from 8/2/15 to present 52 days and only being told the same information. This has been one of the most frustrating experiences we have ever encountered. I would advise anyone considering this company to verify that retainage is included in the contract to verify provided materials will not fail, and make sure that any contract you sign with them specifically states that you as owner have the right to approve / disapprove of any deviation that they want to make before they deviate from the design and that your local housing inspector or inspector of your choosing must approve the finished product before final payment is provided.