The responsiveness of Appliance Pros is terrific. I called and Richard was out same day to evaluate our cooktop. They charged a service fee to troubleshoot, which was then applied to the cost of the repair. Richard was very nice, professional and friendly. He also took great pride in making sure that he was careful with our belongings and asked for towels so that when he removed the cooktop nothing was scratched. Turned out he was sent a defective part on the initial repair day, which was not his fault, and spent a lot of time trying everything he could to make it work. Once he exhausted all options and knew in fact that the part was defective, he apologized profusely and got a new part ordered, came right back out as soon as it arrived and got it fixed in 15 minutes. I was thoroughly impressed with how Richard handled himself even when presented with challenges. Appliance Pros will always be my first call.