I contacted the provider (Carl) on a Wednesday, had a plan, two days later, on the next Friday, and a beautiful new deck completed by the following Tuesday. Time was an issue for me and their promptness was excellent. The crew was very professional and did a great job. There was a minor issue that had to be corrected and it was promptly taken care of the next day. I am very happy with the finished product and would be comfortable recommending Durango Deck to other people in need of a new, high quality, deck.