Barbara, who owns the company, was prompt starting from the beginning and honest. She provided a thorough estimate, was honest about what we thought we needed but didn't (leaf guards - she said wasn't worth the money since it wouldn't keep out small leaves and dirt that tend to clog the system the most anyway), and informed us of the importance of needing roof support/flashing and counterflashing in order to prevent some of the water damage to the soffits we were experiencing. She educated us about gutters and what to look for in replacing our system. She even went beyond their typical scope to remove an old, corrugated tin roof covering our patio, which ended up being an absolutely filthy job due to copious amounts of birds nests and debris. Her workers were her son and a family friend who worked hard to remove the existing system, scrape/paint, and install the new system. There was no foul language, no lengthy lunch breaks, and they were very careful to clean up after themselves and even sweep the street where some of the haul-away material had been stacked (they even put cardboard under their van, which had an oil leak). They were very friendly and had no problem with our dog hanging out in the backyard with them while they worked. Once they knew he was out, they were careful to always shut the gate behind them to make sure he didn't run off. From what we saw, Barbara showed up at least once each day to check on the work and talk to us if we were around, and she even worked Saturday and Sunday (yes, Sunday) with the crew to finish painting and install the system. The gutter system itself is wonderful. Because of our roof type and the limited locations of downspouts, we installed steel 3x4 gutters and downspouts (2x3 is standard). The steel is powder coated in the color we wanted (a chocolate brown) and the downspouts no longer have weak hinges like what got crushed in our old aluminum system. The steel system comes with a 10 year warranty, and if we ever need to remove the downspouts - such as if/when we reside the house - they will come out free of charge to remove it, adjust any returns (if needed), and re-install it. They do offer aluminum gutter systems which came with a warranty, albeit a shorter one than the steel system. Once they removed our old system, Barbara informed us that we did NOT need to install roof support flashing as we already had it, so that reduced that price. However, the scraping and painting took significantly longer than originally estimated - the final price for that alone was $900. Had we known, we probably would have done that ourselves. But with that said, they did a wonderful job and we have no regrets. We highly recommend this company and would have no hesitation to use them again if we ever needed to.