I've used A and L twice. In 2009 I replaced 16 windows in a rental property with new Pella windows. In 2010, the work described above. Through the estimate, bidding, and scheduling process I dealt directly with Chad, the owner of A and L. He was fantastic to work with throughout. The bid was very reasonable, and the work was completed when Chad said it would be. The window/door installer did craftsman-level work and was extremely neat. No messes left behind. My only frustration with the projects was at times I had difficulty reaching Chad by phone, either directly on the cell number he gave me or through his reception desk at the shop. The doors and windows are fantastic and have not required A and L to visit for any repairs or corrections. I'd use A and L again without hesitation.