We just bought our home last fall and I needed to find a landscaper/yard care service to perform some spring services including aeration, fertilization, raking, yard clean-up and irrigation tune-up. I also wanted to meet with someone to discuss some other misc work I wanted done as well as future landscaping to the front and back of my property. I was not yet a member of Angie's List and I called Clean Cut after receiving a flyer on my door. They sent me a menu sheet via email which I filled out and returned. This is when I started to feel annoyed with their service. I assumed after sending in the sheet with the services I wanted performed they would contact me to set up a time to meet. Instead they just showed up the first time and performed the aeration, fertilization and raking. I thought it was odd that a company would have a new customer and fail to meet with them. I then emailed them asking if when they came out the next time if someone could meet with me. I received a reply asking if I could meet with Paul on Monday between 9 and 11 to which I said yes. On Monday I waited until 11:30 and no one had yet shown up so I left. Later I saw that they had came by and performed the spring yard clean-up. I emailed them back letting them know that Paul never met with me. Four days later I received and email apologizing that he never met me and informing me that he would be able to come by any of the next three days to which I replied Saturday would be best. We agreed on Saturday at noon. Saturday came and went with no appearance by Paul or any contact letting me know he wouldn't make it. As far as the services performed they did seem adequate. The spring lawn care seems to have worked well as my lawn looks like it is coming along nicely. They did a good job with the spring clean-up with exception of failing to take away some small branches I had in the backyard. Obviously my chief complaint is the unprofessionalism and unresponsiveness of Clean Cut Inc. The failure to keep an appointment two different times is completely unacceptable and even more so with no contact to apologize or attempt to reschedule. UPDATE... I did receive a call after sending an email to Clean Cut complaining about these issues. The owner apologized and told me that this is not how he conducts business. His excuse was that he was very busy and behind because of the weather and working 80 hour weeks.