Richard was friendly and helpful from first visit and through the job. Scheduling was impacted by other jobs he had going and we felt like, being in Arvada, we were a little out of his way from the bulk of his other jobs. Had a bit of a glitch over the building permit but that was worked out quickly and work proceeded. His crew was friendly and polite, hard working and very skilled. The fence is beautiful! We love it, the neighbors love it.