They came right out gave us a free est. On time, then we had to wait about a month, I guess they had to whittle our door out of a piece of wheat. But wait, turns out this was a new item for them, custom size color etc. And they did let us know of these issues.They were apologizing profusely, to us, Bruce the owner himself. I'm a contractor myself, impressed, I was. Here's the topper, he deducted 300.00 dollars. From The 1000.00 cost, parts and labor. That's one stand up business in my book. Top shelf! The two workers were greatest to, polite neat no smoking, I really liked that. Overall a great experience, They also do retractable automatic awnings for cooling shade, I'll be looking into that, it's much less $$$$ and it retracts in the winter. Unlike an expensive patio cover.