While I prefer to be able to contact my service providers by email or a reception service ... Sunset Concrete doesn't have these and quot;frillsand quot;: Just great work at a surprisingly good price. In other words... excellent value. I think Mark's voicemail box was full or not working properly, but it did not take much phone tag to get a quick, honest, no-nonsense quote faxed over. It took another couple of calls to clarify the scope of the job, (even though I emailed back the signed quote as approval) and the dates. He's a busy guy, but it isn't too hard to firm up the contract. He took care of our permits and started work before the originally estimated date. Slightly odd, perhaps and quot;unprofessionaland quot; by definition? On the other hand: The quality of the work is outstanding: Professionalism where it counts! The crew is skilled and attentive to detail. Very few concrete contractors follow the DPW codes to the letter -- I looked up these overly complicated requirements. The real test of reliability is how quickly the contractor obtains permits and then instant approval of the completed work. Sunset Concrete met my high quality standards.