On 8/16/16 my 82 year old mother's air conditioning stopped cooling so she called Art Douglas Inc. They came out and after quite a while decided that she needed a new circuit board which the tech went and got, replaced and charged $477.00. On 8/24/16, AC went out again. They came back and after quite a while said that the AC unit had 20 pounds of refrigerant instead of 13 and now a multitude of other issues were the problem. My mother called me (2 hours away) and when I questioned how the additional refrigerant appeared in the unit, the "manager" became belligerent and said for us to get a second opinion. They said to fix the problem it would cost my mother $3400 or $13,000 for a new unit. I called a HVAC contractor where I lived and they said the only way for 20 pounds of refrigerant was for someone to put it there and that you would have problems in a week or two. We called another HVAC person to visit the house and he was able to fix the AC by installing a new TXV valve (which Art Douglas also told my mother was no longer made). I have since called this company requesting refund for the circuit board (they never left the board and at this point we don't even know if replacement was warranted). The "manager" said absolutely no refund and that they didn't put the refrigerant in the unit and hung up on me. By the way, when I called I asked to talk with the Owner, not the manager that gave me attitude the first time. Very sad, unprofessional company and if you are a senior citizen, beware!!!!