I thought he was very knowlegable and and efficient. Robert arrived shortly after calling to confirm the address. He went about his business quickly and efficiently, explaining to me what he was doing at each step. 1st he tested the oven by turning it on. ( I had aleady removed to door and the bottom pan of the oven so he access the burner and the igniter.) After satisfing himself that the oven indeed do not light up, he tested the igniter, dicovering that it was only only putting out 2.3 amps instead of the 3+ amps it should be. He explained that it just wasn't heating up enough to open the valve and let the gas into the burner. After turning it off and letting it cool a few seconds, he removed and old ignighter, adapted the replacement he brought (by removing the connector, stripping the wires enough to make a good conetion with the wiring in the stove) and connected the new one. Testing the oven again from resulted in the oven lighting up almost immediately/ That went so well I asked him to look at the ice maker on our refregerator/freezer.He first checked to see if it was "calling for water". He said it was so he removed the tube from the back that carries the water from the intake to the ice maker. He quickly discovered that the water inlet tube was completely frozen solid, running under hot water, he cleared the ice and put it back together. He was very professional in his approach to the problem. To be fair--I have no way to gage if what he charged was the going rate, and therefore reasonable. I dont often call for repairs. He charged $86 for coming to the house and diagnosing the problem with the stove. Another $86 (to pay for the part and the labor) for replacing the ignighter. $44 for diagnosing the ice maker and $44 for the service required to fix it. It took under an hour to complete both repairs. As I said, I have no basis for judgment about price--but he was very efficient and I was happy with his work.