Mill Valley Central Air Conditioning Repair Service

My air conditioner quit on a very hot day. Santi had it fixed & running in no time. I am very happy with the service they have given me & will recommend them.

The repairman found that a fuse was blown. He replaced the fuse and advised me on how to replace them myself in the future and what to do to avoid blowing such fuses. Also discussed thermostat, then he moved the air vent to not blow on the thermostat, distorting the room temperature reading. Very professional and prompt.

This experience started on a positive when the phone was answered the first time I called and I was able to schedule an appointment. I appreciated not having to leave a voicemail and start a round of phone tag. On the day of the appointment, he was running early, so he called to see if an earlier time would work for me. I found him to be friendly and professional. He quickly diagnosed the problem and showed me the broken part. The best part is that he had the part with him so we were able to get my air conditioner working in one quick appointment.  I am happy with the service and will use again.

No call no show on installation day. I had to call twice looking for them, once after two hours late, then after 5 hours late. Finally rescheduling for following day. They did show on time next day after i threatened to cancel the sale altogether. Workers arrived on time and were professional. Was told it was a one day job when sold to me, but it turned into 2.5 days with the wasted no show day. Price was good enough. Not much detail to any of the paperwork on warranties by the company. Was just happy it is over. AC is working fine. Not sure I would recommend simply because of the no show day one which was upsetting, Otherwise things went fine and as expected overall.

For 2-3 years we had noticed that our house did not cool down adequately on hot days.  After a recent hot spell, we decided to call an HVAC company to check it out.  After finding AAA on Angies List, we made an appointment. On the day of the appointment, Monty arrived on time.  He checked out the system, and told us that the refrigerant was low, and that this was probably the cause of our cooling problem.  This made sense, and we asked him to service the unit.  Within an hour, the refrigerant was recharged.  From then on, we have noticed a big improvement in the AC, and it appears our problem is fixed.

I was looking for someone to check our furnace and air conditioner unit and provide basic maintenance. Nothing was wrong / broken, but both the furnace and air conditioner needed to be cleaned (at the least), and I wanted to make sure that they were both operating at optimal levels. I also thought this would be a good way to 'test' a provider in case we should experience any troubles in the future. I have had two appointments with J E Moore. Making the original appointment in Sep2010 was easy/straightforward... and J E Moore called me to schedule the pre-paid follow-up in Feb2011. Both times, the technician arrived at the scheduled time, and he was very polite and professional. I was surprised at how much time he took with each piece of equipment... After, he went over what he had done including a couple of adjustments, a number of tests and their results. The maintenance package I purchased is for four maintenance/service visits and include both air conditioner unit and furnace with appointments coinciding with the heating/cooling seasons. The 'package' also comes with other benefits -- I (luckily) have not yet had to take advantage of any of these. (P.S. -- No hard sell and no attempt to up sell.) The maintenance has definitely made a difference -- our gas usage has dropped significantly after the maintenance was performed when compared with the last three years, and although we have not had many 'hot' days, the air conditioner seems to be running more efficiently - it cycles on/off less frequently. We have more than made back the price of this maintenance contract. I have used other HVAC providers... and J E Moore far outperformed. I find J E Moore very honest and trustworthy.

The owner Dale, returned my phone call and we made an appointment for an estimate. He arrived right on schedule. He looked at my current furnace (installed 17 years ago) and indicated that, although not quite as efficient as the newest ones, it should not be replaced. He gave me a bid on the air conditioner and an optional air filter. After my 2nd bid and some research, I asked him about the model air conditioner he recommended (Trane XB13) vs. the Trane XR13. The latter has a longer warranty and a bit more sound installation. He indicated that he felt the the XB13 was a better value. I opted to go with the XR 13 at $400 more. I also added the costs of duct cleaning. I made an appointment for the installation. The two installers arrived at the appointed time (9 AM). They presented me the revised estimate which I signed and the work started. During the installation I noticed that the air filter had not been installed and indicated the price included it. I failed to note that it was not on the revised bid. We called Dale, went over the bids, and he quickly agreed that a mistake had been made. He had another worker bring this to the site and it was installed. Due to the layout of my installation, the workers had a challenge running a drain and also routing a new wire to the thermostat. They succeeded with both and completed the installation. They cleaned up thoroughly behind themselves. The only small error was that the panel to the attic was not closed properly and there were some fingerprints on it. Installation was completed at 4:30.

The installation date was 09/08 but they postponed due to the equipment not arriving. The rescheduled installation date was 09/22 but they postponed again because the contract installer didn't return their calls. Then they increased the estimate from $5K to $6.9K and I also had to pay for the permit and getting electricity to the central air unit site. (Another $0.7K). After a few more postponed installation dates in October and more excuses, I called on 11/08 and they said it would be another week and a half for installation. I then fired them. Don't use Green Leaf if you live in California like I do.

At the beginning of a six-day heatwave with temps. in the hundreds, my central air conditioning unit broke. All repair companies were overloaded with customers, but I was able to get an appointment with Dukes scheduled for a few days in the future. The time window for them to arrive was between 11 and 2 on a Wed. On that day I received a phone call around 2 p.m. from the owner telling me he was running behind but that he would definitely come later; he estimated in a few hours. At 6:15 p.m. he arrived and he and another worker quickly diagnosed the problem (a blown capacitor and the main fan blades broken from the motor); they arranged a temporary fix so that I would have air conditioning in the interim until they returned in a few days to replace the old unit, which I decided to do. That temporary fix was a life saver to me as the inside temp. in my home had been in the nineties for days. They scheduled to return early Sat. morning to install the new unit. However, I got a call on Friday asking if they could come that afternoon instead since another customer had changed his afternoon appointment; naturally I agreed. They came at the time scheduled and within an hour and a half had installed the new unit which worked perfectly. They removed the old unit and left the area clean. I found all three of the workers, including the owner, to be extremely friendly and knowledgeable. The work was well done, although I was rather surprised at the cost of the new unit, but it definitely was worth it.

The price was great, advice great, experience great! Very happy with the service and everything. They are very hard workers and did not disappoint!! Very much recommend Jazz Heating and Air Conditioning to everyone. Definitely!!