We got their series 2 installed - so the whole house filter plus softener, and RO for just the sink. It's been a week and we cannot be more happy with the quality of water so far. Ed is a great guy, very patient and friendly, and will not try to oversell. I did a lot of research between different softeners in the market as well as conditioners. This to me was the best value. Their pricing is all inclusive and upfront on their website as well. If you are considering a softener, give Ed call a call sure. The installer, Chris was a great professional as well. Our install was slightly tricky, but they were able to complete it with the initial quote. Very happy with the experience so far, and highly recommend Ed's Soft water.