At our first meeting, Tom (owner) helped us refine our kitchen layout and in the process, solved some problems that had us stumped. We were told the work would take 4-5 weeks, barring unforeseen problems, and we were assured that it would not be considered finished until we were completely satisfied. At the start of the job we were impressed by the nearly daily calls: in the mornings, informing us of the work to be done; and at the end of the day asking how went. There were a few problems - cabinet installation details, outlet and lighting placement, and other minor issues. But any work we felt needed to be redone, and even changes requested midway through the job were taken care of without hesitation or additional charge. The work took longer than five weeks due to unforeseen additional work and the Christmas/New Year holidays, but the extension of time seems small compared to how much we are enjoying the final result.