My initial contact with Haul Done regarding their services was by email, and Jim contacted me within 30 minutes. He was very polite and professional. We discussed what needed to be hauled away, and he was very informative about what items he could haul away and the hazardous items he couldn't haul away. He offered to drive to my location for a bid, but since I was out of town, I told him that I'd hate for him to take an extra run so he asked me to take pictures of what was to be hauled away and text or email them to him. I sent him the pictures by text, and he responded again within 30 minutes, with what my husband and I thought was a very fair quote! On the scheduled day of service, it was literally pouring and Jim and Charles arrived with a minor delay because they were stuck behind an accident on the highway (which they notified me right away to make sure it would be ok with me if they were a little delayed). They worked quickly and efficiently! We would definitely hire them again and will be referring Haul Done to family and friends! Thank you Jim and Charles for making our move easier!