It was a great experience from start to finish. The shower pan is 35 old, and the finish was already shot when I bought the house years ago. I'd already tried some do-it-yourself stuff from Home Depot on two previous occasions; that lasted a couple of years and then looked bad again. So the next thing was to decide on a professional refinish or an overlay from Re-Bath. I went with Miracle Method, after reading their reviews and am very pleased with the outcome. I never did take a close look at Re-Bath, so they might be ok too, but Miracle Method was a good choice for me. I spoke with Dean at Miracle Method, and he quoted me a price right over the phone after asking some questions in order to clarify the problem. It was a very pleasant conversation and I felt confident about their service. We scheduled for the work to be done, and William (with 10 years experience) arrived promptly on the day of the work. He was exptremely polite and professional. He parked in the street, even though I offered him the driveway. He said just in case of any spills of their product during the work, he preferred the street. That was good thinking and greatly appreciated. He carefully brought his work materials into the house and went right to putting protective tarps on the bathroom floor and walls. He covered everything except the shower pan. It was a lot of prep, and then he began sanding off the old finish. He worked in there for several hours, with trips to his truck as needed. He got all the actual work done that day. He set a fan in the bathroom window to draw the lacquer smell outside, and recommended I leave that running overnight if possible, with the bathroom door closed. Then he came back the next morning to check his work and take down the tarps, and did a great job of cleaning up. It looks like a brand new shower in there. And William went over some of the acceptable cleaning products with me. This isn't a factory baked-on finish, so you have to read the five-year warranty and be mindful of what you clean it with; no harsh abrasives. And, no shower mats with suction cups; those are very bad for this product, but easy to avoid. Dean went over the facts about shower mats in the very beginning, so I knew how to work around that problem. The maintenance is easy. I'm extremely pleased with how this work turned out and happy that I chose Miracle Method of Contra Costa County. I bought a shower squeegee and I use it after every shower, and just keep it clean. The warranty doesn't say to do that, but I'm doing what I can to make this finish last even longer than five years. Oh, and they stuck to the quoted price too; no surprises.