Access to the chimney is difficult for my condo unit. The company cleaned the chimney from inside the house. This was no problem. Ron put down tarps before beginning to protect the white carpet and was very tidy, no mess. When he discovered excessive soot build up; he commented to me about the potential fire hazard, showing true concern for my safety. I learned something new. I will be calling them again in a year. Also, what I didn't know is that Chimney Clean cleans air ducts, dryer vents, and carpets. All services that I had been looking to complete. If I had known sooner, I would have hired them to do all of the above, but I had already scheduled other companies.