Recent Review: What was installed: 1. Two stage, variable speed, RUUD, 80% efficient furnace. 2. Two stage, RUUD, SEER 17 A/C with non-RUUD condenser. 3. Honeywell 8000 WiFi thermostat. 4. Additional 14x14 air return in the casita suite. 5. New 20x30 air return filter holder. 6. Six new 3-way registers. We received a 10-year warranty on all components (lifetime on heat exchanger), and 10-year on labor. This differed among companies we talked with. The old system was 2-zone (1: bedrooms, den, work area, 2: living/dining, kitchen, nook, laundry). New system was 1-zone. The install went well, but with one glitch. Two workers arrived Monday at 9:00 am. They put down protective cloth over our hardwood floors, removed the old system, installed the new system, taped the register outputs. By 8:00 pm, they had completed the install and showed us that everything worked. But all testing control was done from the furnace unit located in the attic, and not from the wall thermostat. (It was late and the guys wanted to go home. We understand.) Early the next morning (Tuesday), the new system was turned on at the thermostat and the furnace failed to start. Gilmore was called at 9:00 am, and a Gilmore technician arrived at 1:00 pm. By 2:00 pm, the units (furnace and A/C) were working, and the cause found to be a blown fuse from a crossed (shorted) wire. We understand that after almost 11 hours working on our system during the previous day's install, mistakes or testing shortcuts could happen. We just wished the installers came back refreshed the next morning and thoroughly tested everything from the thermostat. We ordered (Honeywell 8000 WiFi), but they didn't have one on the truck and installed a Honeywell 6000. On Friday, when this was corrected, the install was complete. One surprise about this system was the size of a SEER 17 dual-stage A/C unit. It's huge. But, it will be much more efficient than the antique they replaced. We had 4 other companies (from Angie's List) give us bids (all with different alternatives) before Gilmore, so we knew what we wanted and how much we should pay. We investigated Trane and RUUD on consumer websites. Ryan, the Gilmore sales guy was thorough and spent 2-hours describing the alternatives, negotiating the price, writing the order and scheduling the install. All Gilmore employees were very professional. The installers and final technician answered all of our questions. Despite the initial glitch, we would strongly recommend Gilmore. Update 1: 3 weeks later, a subcontractor scheduled a pressure test and that easily passed. We are waiting for the city inspector to approve the install. Update 2: In mid-December, The Honeywell 8000 WiFi thermostat started to go blank at night. When the unit was wiggled, a red light appeared on the bottom right and it showed it was resetting. Pushing "System" and "Done" restarted things and all was normal. The second time this occurred, December 23rd, we called Gilmore at 8:00 am. A service person was here two hours later and within one and one-half hours the thermostat was replaced and all was working. Quick, efficient service.