Larry came to do the bid and provided a cost of $1,078 to do the work including materials and labor. On the day he arrived with his two helpers to do the work, he took back the bid he provided for me, wrote the word 'estimate' on the top, and then provided me with a new cost of $1,492. He did this after his guys had already torn up the old small footstep in my yard and started laying the form for the concrete, not before he began work. I was able to negotiate him down to $1,400 but we were still out an additional $322 more than we planned. When his guys came in to replace the wax rings, they cracked one of the toilets and water leaked everywhere. We had to call Larry about the damage and he showed up with a replacement toilet that was much smaller and cheaper than our toilet. We felt put on the spot that we weren't allowed to pick out the replacement toilet to get close to matching the other fixtures in our house like our old toilet did. On the day that the concrete was to be poured, Larry had to completely rebuild the form his guys had built because it was all wrong. The slab we ended up with is absolutely inferior in quality and workmanship. Larry did not tamp down the concrete so you can see huge air gaps from the side. The surface is bumpy and pitted, the edging is jagged and broken off in places, and the cuts designed for cracks are jagged, poorly formed, shallow and deep in different places, and do not run all the way to the edges of the concrete. The pattern in the surface is irregular and in one place Larry applied a bad patch where the concrete broke off when he removed the form! Concrete is all over the side of my house and the garage side door. We asked them to leave without completing all the work and offered them $1,000 instead of the $1,400.. In summary, Larry does not listen closely to what you are describing and he is always worried about going too quickly in order to get to the next job. He cuts corners in order to finish fast and this is why he makes big mistakes.