I first called Meyer Appliance on 6/26/07 because the oven controller on my never-before-used floor model Thermador stove was beeping and showing gibberish. They replaced it and the oven seemed to work. About 7/29/08, new tenants tried to use the self-cleaning feature and encountered the same scenario. Meyer's warranty had expired after 90 days, but I called them again. They replaced the same part at about the same price, but this time it seems to have taken them more than a couple of service calls. I have heard it was about 6! My tenants complained of the time they had to take off work, so I drove in twice (80 miles round trip) to meet with the technicians. One problem they had was that the factory box had the wrong part in it. I think another problem was the door latch was bent. On 3/31/09, the same part failed again, so I called Aloha Appliance. They charged me $400, but did the work the next day and promised a 1-year warranty.