I had just moved in to my home and I wanted to have an expert come out to do a maintenance check on it. (note: my home warranty company does not do maintenance checks-only breakdowns) After escrow had closed, I had a month to paint the interior and rip out the old carpeting and put in tile flooring. During that time I set the thermostat at 78'f. (Keep in mind, it was +110'f outside and 78 was cool enough.) There was a sticker on the unit so I called that local service company. The same one that installed it 4-5 years ago. And one who got "high" ratings here on Angie's list. The tech came out, spent an hour and told me that an exterior pipe that's suppose to feel cold wasn't (please excuse me for not being able to identify the parts). None-the-less he told me it would cost $150 for the part and $495 for the labor to replace the part. Shocked at the statement, I asked how long will it take you to replace it? Oh about an hour, he said. My first thought .... Neurosurgeons don't even make that much an hour! I paid him +$150, thanked him and showed him the door. A few "days" later, it stopped cooling completely. I called my home warranty company and they scheduled Mike. I had to travel to L.A. that week so we had a hard time scheduling a date. When we finally connected 7am one morning, I pulled up and he was sitting (waiting) right in front of my home. I apologized for the scheduling and explained what the first tech told me. Mike took about 30 minutes inspecting the whole unit. He agreed with the other tech and pointed to the "same" pipe. Mike fixed the problem and now my unit works like a champ! I didn't have to use Angie's list this time but when I was scrolling and saw Mike Reed on the list, I had to share my experience. Anyone out there who needs a good, knowledgeable and experienced AC guy, CALL MIKE! And BTW, Always get estimates! There's a lot of dishonest service company's waiting to rip you off!