They were prompt on the first visit out to look at the job. After that we had scheduling glitches which is understandable in some cases. The issue came up with when the deck finally did get sealed it was not done right. No prep work was done, spots were missed and it looked bad. When Mike asked if I was happy he seemed surprised I said no I sent pictures and asked him to come look at the work, because if it was his house he would not like it either. ( I had not paid them at this point) His understanding was we never talked about prepping the deck only staining it. (any one knows you have to prep wood) Well they came out this past week sanded the areas and prepped it. It was to rain Friday they came and covered the deck. They came Saturday to stain the deck even though the forecast called for rain. We were told it should be ok for light rain. Well everyone knows what kind of storm hit the west valley. It poured, and of course the stain/weatherproofing is not repellant any longer, as it wasn't even dry when the rain hit. My house has now stain on it and so does my patio that is underneath..Mostly from them missing the rails and letting the stain drop. My bots are half stained others aren't. I feel I am out my 600.00 and I am still not happy with the work. Now I just need to figure out if I want to deal with this company any longer to get it done right. Third time a charm???