To start out with the quality of the wood he used was warped and severly cracked. Took me 5 days of patching priming and painting and still looks lousy. The whole job was put together with nail and not one screw, including the ledger board attached to the house. Coupe of the post are curved at the bottom, meeting the patio. The drink ledges are not sqaure,crooked and not mitre. Some of the stability blocks are loose and not square. I told him many times about covering up my new patio that was just done. He did not cover it and some of the workers dropped their tools and put dents into the cement. They tried to hide it by coloring the cement in, so I wouldn't notice. He said he would pay to get this fixed. The rafters couldn't be cut how I wanted them in the picture I showed him, because he said it would take a special tool and cost more. All he had to do is use a jig saw. There are many dents and hammer marks and the joints around the post are poorly done. He said it would look like one piece. He did come back and work on the cracks but was not done right. I do have pics. He argued with me and all of these problems happened when he went to bid on other jobs and left his 2 helpers here to do the work. I am embarrassed to show anyone my pergola. This has stressed me and my girlfriend to no end. We have now been working for 2 weeks trying to get this to look right and it's not working out. I am not a complainer and waited for me to cool down to write this, but after all the work I have put into this and still not looking right, I thought it was my duty to let others know. He told me only a handful of customers did not like his work and unfortunately I am one of them. I really thought a contractor of 28 years and is on Angie's List I would not have any problems. The concept of the pergola, like the pic I showed him I wanted is good, but the workmanship, materials is lousy. UPDATE: It went terrible. I am writing about the dispute. Angie's List tried to contact him that I found another contractor to fix all of his mistakes and he would not respond back to Angie's List so now I have to look at the pergola everyday and it bothers me. My next step is to take him to small claims court to get the money that the new contractor said it would take to fix. Also reporting him to the Contractors Register.