I contacted Shannon ten days ago and made an appointment for 11:00 a.m. On Friday, March 28th. I had mentioned that if someone else was able to do the job sooner, I would call her and cancel the appointment. Last night I had a message from Shannon asking if I still wanted Wayne to come on Friday; if not, she had someone she wanted to fill the time with. I called back and left a message confirming my desire to keep the appointment. Imagine my surprise when I got back from walking the dog this morning. Shannon had left a long, convoluted message saying Wayne wouldn't be able to make it on Friday and that she would need to charge a $30.00 fee to come "this far north"! Ridiculous! There was never any mention of a service charge. In fact, she set the appointment to coincide with one Wayne had in the Desert Ridge area. I certainly find this to be very unacceptable behavior and would NOT recommend them to anyone I know. Shame on you, Shannon!