They are INCOMPETENT AND DISHONEST. They CHEATED US OUT OF NEARLY $300! First, they were an hour and a half late. Okay, we understood the baby sitter showed up late, and they not only had to drive from Tucson to Tubac, they also stopped at Home Depot and picked up the paint we needed. When they got here, we greeted them with enthusiasm. We moved into our townhome about 5 weeks ago and have desperately needed help from the start. The place is small, not much room to unpack, and we have badly needed to get some large pictures and our 2 large-screen TVs up so we can maneuver better. We had called 3 other recommended handymen over the weeks and none of them even showed up. So when the Coleman's arrived, I told them it was like Christmas morning for me to have them here. I had emailed them the list of things we needed done. Initially, they had quoted us over the phone $100 an hour to do the work, estimating that it would take about 5 hours. I said we couldn't hope to pay that much as we are now retired (forcibly, due to the pandemic), broke, and living on a fixed income. We politely declined the offer. Within an hour, we got a call back; they wanted to know what we could pay. I suggested $300, Alexandria accepted, and I thanked her "very much." They told us they had all day to do the work, and I assumed they were going to cover the things on my list for $300. There was no mention again of an hourly amount. So, they came, were welcomed with profuse thanks for coming, and after a lot of chit chat with my husband, who is as friendly as a puppy, they got to work mounting the first picture. My husband has always done all the handyman work around our house; he's good at it, and would have done all the things we asked the Colemans to do but for two things: he sold all his tools when we moved, and he's now 76 with a heart condition that makes it dangerous for him to climb very high ladders and lift very heavy objects into high places. I can't help him like I used to because I have Parkinson's and almost crippling arthritis. But Bernie loves to talk and wanted to help, and a couple of times I said he ought to get out of their way and let them work; I even mentioned that they had a babysitter at home and that their time might be limited. At which both the Coleman's said that that was NO problem. Okay, so they got the heavy picture up and went to work on the first TV. I was at the kitchen counter working on my computer and Bernie was in and out of the bedroom where they were working and it went on and on and on. Finally, I asked Bernie what was taking so long and he made some excuse for them. It took at least an hour for them to get the first TV up. (It had taken less time than that for the guy to mount the TV and drop the wires behind the wall and wire them to and close up the outlet in the wall in our previous home in Mesa.) Anyway, it was up, and they went into the den to hang the larger TV in there. After a while, I heard Bernie say something, in an irritated tone, like, "Just take it down. I'll fix it." Turns out, they had drilled the mount into the wall so high and close to the ceiling that it would have been impossible to even mount the TV on the wall mount, much less to comfortably watch the thing without practically lying on your back to see the screen. Bernie came out of the room obviously irritated, repeating, "Just take it down." It was awkward. He was mad, but trying to control it, and the Coleman's were quiet, and I was embarrassed. AT THIS POINT, they inform us that they have to leave at noon because they have another appointment. I was really disappointed. Said with a laugh that if I'd known that, I'd have kept Bernie from talking to them so much when they first got here. I assumed that, as they had only completed 3 of the items on our list of agreed-upon projects (for $300), they would come back to finish, and I asked when they could schedule their return. Alexandria said something about checking her schedule at home, and at 11:30, despite my urging them not to start so late, they began slapping paint on the fireplace. Said it wouldn't take but a few minutes, and it didn't. When they were finished, they began counting the hours they had been here in order to figure out what we owed them. Alexandria's husband (who never bothered to introduce himself, though I kept asking his name when they first arrived) started in on how they normally charged $100 and hour, but that they weren't going to charge us that, and I said something like, yes, we agreed to $300 for everything, but still, Alexandria added up the 4 and a half hours they'd been here at $70 per hour (at $300 for 5 hours, it would have been $60 per hour, but I didn't object), plus $30 for the paint, which came to $275, almost $300 to hang 3 things and paint the fireplace front! But wait, there's more. Within 10 minutes of slapping all that paint on the fireplace, and despite my warning that it was too soon, they pulled the tape off the edges and sure enough, the dark brown paint ran into the off-while wall around it. It was a mess! And now I was mad. Finally. I was polite, but I let my irritation show when I pointed out the brown paint all over the off-white wall. And guess what. Alexandria pretended she couldn't see anything wrong with it. Now I was really angry, but I still controlling my anger, I said to the husband, when he returned from stashing our check in his truck, that the paint job was unacceptable and that furthermore, come to think of it, we should not be asked to pay for the time spent in putting the den TV wall mounts in the wrong place, as we were going to have to now pay to have that work undone and done all over again. He looked at me and said, "I see where this is going. How much do you think our work is worth?" Before I could answer, however, he began to reassure us that he could easily fix the sloppy paint job; said he'd come back and make it perfect. Became very apologetic and reassuring. Even offered to come back and hang the 2 things we wanted to put on the patio walls free of charge. He kept on apologizing long after I wanted him to stop, continuing to repeat that he'd make it right. Apologized for arriving late, for booking another appointment at noon, for messing up the TV job and for the sloppy paint work, which he acknowledged was unacceptable, saying that they normally did not do work like that. By this time I was back at my computer, and I said something about just being tired of everything always going wrong, that on top of all the hassles trying to get moved and settled in, I was also dealing with a printer and scanner that wouldn't work and trying to get manufacturer support, etc. etc., and he kept repeating that he would come back and make everything right and he'd call us that evening when he got home and finally, we all said goodbye and thank you and he left. Alexandria, by the way, had already gathered up the paint cloth and tools and stormed out, slamming the door behind her. We said nothing, just ignored her petty tantrum. But I told Bernie when they left that even if he was sincere, she was mad and would talk him out of ever coming back. We waited 2 days before emailing and asking, politely, with a "please" and "thank you," when they were planning on coming back. That was yesterday morning. Yesterday afternoon, the heavy picture they hung in the bedroom fell off the wall. Had my husband not been there to catch it, it would have broken everything on the table below it and shattered glass everywhere. Had it fallen when we were sleeping below it, I guess at least one of us would be in the morgue this morning. But there's more. When it fell, we discovered that the bracket upon which it had not been mounted properly, was crooked. Last night, I emailed firstname.lastname@example.org again to tell them what had happened and asking them again when they could come back "to clean up the mess." I knew I risked making Miss Pouty Alexandria mad again, but I couldn't help it. I get so tired of being polite to people all the time while they cheat me out of money I cannot afford to lose! We are trying to live on social security alone, and $300 was A LOT of money to us. And now, we have to pay someone else, assuming we can find someone, to rehang the picture and the TV and to touch up around our 12'-high, kiva-style fireplace! Why? Because, as I suspected, the Coleman's, for all his sincere apologies and promises, had no intention of coming back. I got an email from Alexandria this morning saying, "we will not be returning we do not service rude people." Says the childish woman who stalked out, slamming the door behind her while we were nodding and saying thanks to her apologetic husband after making an effort to control our justifiable anger at the mess he had made of the den wall (which has to be spackled and repainted before the TV is remounted) and of the fireplace which is the focal point of the living room. Don't hire these two cheats. Even had we been rude, there is no excuse for taking $300 from us for hanging one television! All the rest has to be done all over again! One lousy TV, with all the lines and cables hanging down from it, which we now also have to pay to have dropped behind the wall! When I mentioned this to the husband, by the way, he said, "Why didn't you say you wanted that?" Talk about rude, and yet all I did was stammer something about I didn't know you could do that, at which point he begins to inform me that he is a certified electrician, and a certified plumber and a certified something else and that's why he charges $100 an hour, and all I did was say, "Wow. I didn't know that," and "that's great." Meanwhile, he's slapping dark brown paint on my white walls. My question to Angie's List is how in **** do you recommend incompetent and dishonest people like this to your members? Honest to God, if I could, I'd sue Angie's List to recover our loss here. Beware of Coleman Handyman Service and now, be aware that not everybody recommended on Angie's List is all they're cracked up to be.