When I booked the service, I expressed concern about the pricing of the service as I am on a fixed income. The young man I spoke with on the phone ,and quot;Nolanand quot;was not very professional, but I overlooked it assuming he was just young (they are all supposed to be college students) and inexperienced. He said they should be able to provide the service within my budget. The original date of the move was scheduled for Friday, May 31st. I scheduled several days in advance. On friday morning, the same young man, and quot;Nolanand quot; called and advised they needed to reschedule my move due to some conflicts on their end. I agreed and we rescheduled for 9 am on Monday, June 3. At 8 am on Monday, June 3, Nolan called and said he had a problem, stated and quot;that one of the movers scheduled for your move, his fiancee is pregnant and went into labor last night, and the other guy (who is my roommate) was throwing up this morning and and quot;called in sickand quot;,- he said he would find someone else but they would have to delay the move until 2 pm that day. This seemed highly irregular, but as I was already behind on my moving deadline and didn't think I could contract another company on such short notice, I agreed. At around 12 noon, he called to say they were in Benton and would be there in about 15 minutes (again throwing off my timeline). When they arrived, he tried to upsell me on the insurance. During my initial phone conversation with them, he and quot;Nolanand quot;, assured me they were bonded and insured. I told him I had some electronics and musical instruments that were very valuable, and he said of course, they would be fully insured. It turns out that their insurance only covers your items for 60 cents per pound (an item that weighs 100 pounds would be valued at only $6.00 no matter what it is!). Of course, I could and quot;purchase additional insuranceand quot; at a much higher rate. When I declined the and quot;extra insuranceand quot;, he seemed to lose interest. When I asked for the manager's name, Imagine my surprise to find out that Nolan IS THE OWNER of the local franchise/company. When I tried to explain my situation and my concerns, he interuppted and said, and quot;You realize you are paying me to listen to you, right? and it won't change anything. and quot; [at this point I should have just sent him on his way and hired someone esle ] He also brought two additional movers/men with him, when I questioned this as I had only authorized 2 (there is an extra charge for each additional mover), he said he knew they'd be needed and that he'd and quot;cut me a dealand quot; by only using 3 to load and then he himself would not be at my new residence to unload. He charged me $130/hr for the time loading and driving time to Conway (which took them 1.5hrs, 30 min longer than it did me) plus $120/hr unloading time. As soon as he realized I was not going to be upsold on anything, he was in a great hurry to get things on the truck and was very rude and made many inappropriate, even antagonistic comments about the whole process. When I questioned his knowledge, he was very rude. Example: I have a 55and quot; LED HDTV, he had no packing materials for it, instead asking me if I had the original box in came in. I did, and he retrieved it from my attic, but after looking at it, he couldn't figure out how to put it back in the box (the stand it was on needed to be removed- a total of four screws). I gave him a screwdriver and even and quot;held the screenand quot; for him while he attempted to remove the stand (the plastic one that came with it, about 6 x 12 inches). He tried to remove 2 screws and then just gave up saying it took too much time. His solution was to carry the TV to the truck and place it directly on the floor of the moving truck, saying he would just put a strap around it and strap it to the walls. No padding, nothing. I asked if he planned to put moving blankets on it or how he was going to protect the screen, he replied and quot;it'll be alrightand quot;. At this point, I made them put it back in the house and I moved it later myself. The same with a concert harp I have. The two items I really wanted a and quot;professionaland quot; mover for, and I ended up moving them myself as I didn't trust Nolan. At the other end of the move, once arriving in Conway, it went somewhat smoother. The two guys who work for him were courteous and helpful. The whole experience was unprofessional, terrible, very shady and I most definitely would never use them again. I had used them to literally move my items, as I had pre-boxed and and quot;stagedand quot; my belongings myself with the exception of the TV. I can only imagine how much it would have cost had they actually and quot;packedand quot; anything. I paid them $460 and felt like very little was actually accomplished.