The electrical outlets in one room were out. I called 2 other electricians and lefts messages. Neither returned my call. Keith answered his own phone and although he could have been a bit more professional on the phone (he answered with and quot;helloand quot; so I wasn't sure I'd reached the right number) he was courteous and set a time and date to come over. He called before arriving, was very personable yet still professional, and quickly got to work. He found the problem using good problem solving and critical thinking skills. The problem was only a lose screw in a light switch. He quickly fixed it, cleaned up after himself, and then agreed to look at our broken doorbell as well. He had quoted a service call charge or $65.00 for an hour, but because the job was small, and took less time, he only charged $50.00. We paid $55.00 because we were very happy with the service. I'll definitely call Keith for future electrical needs.