It was after 5pm when I arrived home and realized that our furnace had gone out. I felt a bit desperate and knew I was going to have to pay big for an "after hours" call -- if anyone was even available. I figured I would check Angie's List, make a few phone calls and leave messages on machines to return my call in the morning. I made 3 phone calls. I left a message for one, no answer on the other. But on the third try, I got Terry Clayburn. I told Terry our furnace quit sometime during the day. He said it would take an hour and a half for him to get out this way (we live in Centerton and he's in Springdale). I told him we have a gas fireplace, so I wasn't too worried about keeping warm tonight and gave him the option of coming out tomorrow. He was more than willing to come out tonight. He arrived at 6:45 pm and was finished with the job in 10 minutes. A couple of things I really like about Terry (besides his responsiveness); Terry was polite, honest, friendly, and quick to resolve the problem. He explained the reset to me (thinking I would understand enough to do it myself if need be -- wrong), and charged me only the $55 service call fee he quoted on the phone. He also mentioned he wouldn't even charge me at all if he hadn't had to drive a ways to get here. And mind you, this was after normal hours on a cold weeknight. He didn't charge an "after hours" fee of any kind. Rare. I'm so pleased, I'm signing up for a maintenance contract with him (free of charge, by the way -- you only pay when they perform the service -- another rare service). I highly recommend Terry.