Fan motor (unbeknownst at the time) went out and I left an email on the provider's website to contact me. Being Memorial Day weekend, and Sunday to boot, I wasn't expecting a reply until Tuesday at the earliest. Landon, contacted me and asked for my address and number and would send someone over. Danny, the tech, came out and inspected the unit. After a thorough inspection he concluded that the fan motor was bad and would have to order one. He stated the wait would be about 7-10 business days. I could wait a few days but I didn't want to wait that long. My unit was about 9 years old and was the 10 SEER system. Since the units have been upgraded I decided to go with a completely new system. Danny was on the phone and Andy and Justin came over to install the new units, outside system and the air handling unit (heat pump). They also installed a new thermostat, and left my place spotless. I was surprised, to say the least, that they would come out on a holiday weekend, let alone put a new unit in that day. I was told the new system uses a different Freon and it would be colder than the old system. I set it on 74 last night and had to turn it up this morning as it definitely was colder. The price included a one year tune-up and a 12 year warranty. I didn't feel like comparing prices on a Sunday evening, not sure anyone else would come out on such late notice, so I decided to go ahead with this company.