I was impressed with Chris, the owner, from the very first call. He returned my call promptly, and at every stage he did what he said he would, WHEN he said he would. Despite having to leave early one afternoon due to heat, his crew finished earlier than he promised. They left the sight cleaner than they found it, even removing some shrubbery trimmings when they removed the old shingles and debris. The crew was very polite, as as unobtrusive as possible for a job that requires walking on the roof and hammering.