We had to pay extra and have they come on a Saturday because they couldn't get through to us on a Thursday or Friday. They had tons of clients; tons of people with frozen pipes, because it got down to 14 below and stayed that way for about 2weeks, so everybody had plumbing problems. I paid $279 for just over an hour's work. We called on Thursday and the guy came over, we proceeded to the area where the pipes were frozen and it didn't help, so he said there is a problem previous to this and I don't know exactly where, so just leave it alone. I called on Friday morning and they said it would take 24 hours. So the guy came on Saturday morning, the same guy that we have had a couple of years ago. He came early; he is a very nice guy. He fixed the problem, he also told us about another problem we probably had, and that our water sump had probably frozen, and yes it had. He had to take the pipe apart and put new parts in there, and he told us it is frozen behind this, and I also think your water softener is frozen. We got it out and they worked on it and it was fine. Then we did have to replace the softener. With the last time prices, it is not an outrageous price. I would use them again in the future.