I was looking for a company to put in a type of electrical fence to keep my dog in the yard. The web site for this company is excellent and got my attention immediately. I tried for almost a month to contact this company, leaving voice mail messages at least 3-4 times a week with no reply. I even tried e-mail, again no reply. On one occasion a woman answered the phone with another company's name. She confirmed that the number called was also for DogWatch Alaska but she was so distracted with kids and driving her car she would call me back. I never heard from her. Unfortunately this company is the only authorized dealer in Anchorage, Alaska for the DogWatch program fencing and seeing that I was unable to get a response from this company I am still looking for someone to put in some type of system for me.