We moved into a home that had gone under a bathroom renovation just prior to the sale. After living in the home for around year we started noticing the drywall and baseboards next to the tub/shower starting to erode. The drywall was crumbling, the baseboards (made with MDF) started to swell, mold started showing up and the floor tile started showing signs of water damage. We contacted the contractor and the first person that inspected it said it was due to water leaking into the back of the tub surround and it would probably need to be replaced, as the damage would continue to get worse. He said he would talk to his boss and see what he was willing to do although he stated he would likely fix the issue as he wants to make his customers happy. We were offered the option of ordering a new tub surround, paid for out of our own pocket and we could pay them to reinstall it. We did not agree with this so the owner himself, Garrett came out to inspect the damage. He stated that the only reason we had these water damage issues was because our bathroom did not have a ventilation fan. It does have a window and the house is over 40 years old and has never had one. He stated all damage was due to this reason. We did not agree and hired a licensed plumber to assess the situation as we knew water had to be leaking into the wall from somewhere. It turns out the shower faucet and diverter were installed completely wrong, according to the manufacturers clear instructions. They were not set back in the wall as they were intended and stuck out 1 1/2 inches too far and the diverter did not sit flush with the shower surround. There was a significant gap on one side, large enough to put a screw driver tool into the gap. This was disguised with caulking. Not only should there not have been a reason to have caulking there, they also used incorrect caulking and it did not hold up, so water was slowly seeping in the crack and causing damage every time someone took a shower. Extremely disappointing to buy a home with a new renovated bathroom and have it deteriorate in just over a year. Obviously they did not use a licensed plumber to install the plumbing fixtures and have not offered to repair and replace all the damaged areas on their dime. If you hire this company, please be very aware of who is actually doing the work in your home, and don't expect them to come back and fix any errors they may make.