I called because I needed my new gas stove hooked up to the propane line in my kitchen. I thought it would be a super quick job, but it turned out that the stove needed to be "converted" too. I had no idea what that meant, and was led to believe it was a pretty simple, quick task that any plumber would know how to do (I blame Home Depot for lack of communication on that part). Len arrived and said he couldn't hook up the stove without the conversion, and I was desperate to have a working stove, since I'd waited 9 week for Home Depot to deliver it. Len did the conversion even though he had never done one for this type of stove before, and he was pretty unhappy about it because it was tricky. The actual hookup took no time at all, though we were missing a connector and he had to drive to 2 stores to get one (and we had to pay for that driving time as well). I would say that the main drawback of this service was the abundant chit chat and complaining -- in some ways that is my fault because I didn't know I needed the conversion done in advance, but in other ways I stood there thinking, "why am i paying to have this conversation?" After some strange negotiation over price, weighing the # of hours it took him (about FIVE!!!!) versus the fact that ultimately I should have had it done somewhere for far less, we settled on $270, which was excessive for what was done but in fact was far less than his hourly rate. VERY frustrating process overall. In summary, if you need a gas stove hooked up, make sure that you have the conversion from natural gas to propane done by someone else (Home Appliances said they would have charged $70), and THEN call this guy, and he could do the hookup for you in a very short time.